KMPD's Communications Dept.
a lifeline to local citizens
By Loretta Cozart
Kings Mountain Police Department's Communications Department operates and manages the local 911 Public Safety Access Point, or PSAP. These facilities are the first point of reception of a 911 call by a public safety agency. A primary PSAP must be capable of receiving and processing enhanced 911 calls from all voice communications service providers. KMPD’s 911 PSAP responds quickly for calls answered and response times.
Ninety-eight percent of the time, 911 calls get answered in 10 seconds or less. The average time it takes a telecommunicator to respond, from pick up to dispatch, is one minute and 16 seconds or less. Once received, telecommunicators determine the caller’s need and handle it themselves or transfer the call to the correct agency.
Kings Mountain recently completed a remodel of the city's 911 PSAP under Chief Lisa Proctor. PSAP Manager Andy Underwood took the task of updating the city's communications center. After his death, the city named the facility in his honor. Lynn Slycord currently serves as KMPD’s PSAP Manager.
Major updates to the bycommunication center include moving to 911 ESInet and ensuring the most up-to-date technology when calling 911 allowing people to communicate by phone, text, and video; and the Mindshare radio upgrade, with comprehensive features and flexibility to expand, which was a one-time investment that allows full interoperability to communicate with neighboring agencies. State 911 funds paid for most of these updates.
Kings Mountain is considered a primary PSAP, and the telecommunicators take calls for police, fire, and medic. All Kings Mountain police officers are trained as first responders, dispatched if the telecommunicator determines it necessary. If a call is for fire or medic, the telecommunicator transfers the call immediately to that agency and then monitors the conversation to determine if police are also needed. The telecommunicator dispatches police calls, among other duties. According to Chief Lisa Proctor, 85 percent of the calls to the PSAP are for police service.
Telecommunicators are skilled in taking vital information all while dispatching officers, checking plates or names for hits or warrants, or updating officers through the time of arrival with any information the citizens provide in as little time as possible.
Cleveland County transfers approximately 100 calls from Cleveland County Communication to KMPD and for police calls or to assist EMS or KMFD, and Gaston County Communications transfers 25 to calls. Shelby Police average less than 5 transfers per month.
Approximately 150 calls are transferred from KMPD 911 PSAP to Cleveland County for EMS and Kings Mountain Fire Department calls for service per month. While transferring these calls to neighboring agencies, the telecommunicator stays on the line to obtain information quickly and to send officers who are equipped with instruments such as AEDs and Narcan, to implement life-saving measures minutes before EMS or Fire First Responders arrival.
KMPD's 911 PSAP is also responsible to take after hour public works calls for City of Kings Mountain. The 911 PSAP answers all after hours utility calls, ensuring the citizens receive a live person and not an automated answering service or virtual receptionist. This ensures citizens get a person when calling for after-hours electric, gas, water, and street emergencies. These after-hours calls are routed to the correct utility and cut down on the response time of the after-hours utilities to the citizens. Radios are also monitored for all utility workers for their safety.
Kings Mountain Communications Telecommunicators also provide the Police Department with clerical skills. All NCIC entries are done in house at one of the 3 terminals. Entering Missing and Wanted persons, BOLO information for stolen cars, suspect vehicles are sent out to a minimum of a 50-mile radius to immediately notify neighboring jurisdictions to look out for the well-being of our citizens and their property. Amber and Silver alerts are done in compliance with SBI policy to ensure the safe return of our loved ones, and all other entries for guns, and other articles are maintained in the communications center.
Kings Mountain 911 received almost $80,000.00 in state funding for fiscal year 2023. The North Carolina 911 board makes funding decisions on each individual Primary PSAP. These monies are used to pay for the maintenance, upkeep, implementation of emerging technologies and replacement of equipment used in the call taking process. With each year monies trend up and down depending on spending and needs of the PSAP. Using the NC 911 Board planning tool the PSAP is forecasted a 5-year rolling average for Kings Mountain Police PSAP funding in the amount of $111,000.00. This is adjusted and accounted for with our 5-year Strategic Technology Plan.
Having a PSAP in Kings Mountain maintains continuity for the citizens and officers. It also ensures that citizens will get a live person who is in touch with the identity of the community, certified, skilled, and knowledgeable about the city and its geography. This helps to reduce dispatch time and response time in these emergencies.
The Primary PSAP means that citizens can visit the police department 24-hours a day to relay information in person to a dispatcher, rather than to someone over a phone in the department lobby.
Kings Mountain telecommunicators have passion for their work, and most were born, raised, and live in the city. The citizens they serve are their family, friends, and neighbors. Telecommunicators are servants at heart and want nothing more than to serve the citizens in their time of need, and to work with the officers to ensure that everyone goes home at the end of shift. The PSAP employs citizens of the city, offering generous salaries and benefits.
Having a PSAP in Kings Mountain also maintains continuity for the citizens and officers and ensures that the citizens of the Kings Mountain will get a live person who is in touch with the identity of the community, certified, skilled, and knowledgeable about the city and its geography. This helps to reduce dispatch time and response time in these emergencies.
Housing the PSAP at Kings Mountain Police Department is an asset to the city and the citizens for the safety and protection over lives and property. City of Kings Mountain is fortunate to be operating its own Primary PSAP. Having local telecommunications with highly trained and skilled professional ensures that the citizens get an employee within the city, other than an outside agency, providing them with the quality of service they expect and deserve in the quickest time possible.
Kings Mountain Police Department's Communications Department operates and manages the local 911 Public Safety Access Point, or PSAP. These facilities are the first point of reception of a 911 call by a public safety agency. A primary PSAP must be capable of receiving and processing enhanced 911 calls from all voice communications service providers. KMPD’s 911 PSAP responds quickly for calls answered and response times.
Ninety-eight percent of the time, 911 calls get answered in 10 seconds or less. The average time it takes a telecommunicator to respond, from pick up to dispatch, is one minute and 16 seconds or less. Once received, telecommunicators determine the caller’s need and handle it themselves or transfer the call to the correct agency.
Kings Mountain recently completed a remodel of the city's 911 PSAP under Chief Lisa Proctor. PSAP Manager Andy Underwood took the task of updating the city's communications center. After his death, the city named the facility in his honor. Lynn Slycord currently serves as KMPD’s PSAP Manager.
Major updates to the bycommunication center include moving to 911 ESInet and ensuring the most up-to-date technology when calling 911 allowing people to communicate by phone, text, and video; and the Mindshare radio upgrade, with comprehensive features and flexibility to expand, which was a one-time investment that allows full interoperability to communicate with neighboring agencies. State 911 funds paid for most of these updates.
Kings Mountain is considered a primary PSAP, and the telecommunicators take calls for police, fire, and medic. All Kings Mountain police officers are trained as first responders, dispatched if the telecommunicator determines it necessary. If a call is for fire or medic, the telecommunicator transfers the call immediately to that agency and then monitors the conversation to determine if police are also needed. The telecommunicator dispatches police calls, among other duties. According to Chief Lisa Proctor, 85 percent of the calls to the PSAP are for police service.
Telecommunicators are skilled in taking vital information all while dispatching officers, checking plates or names for hits or warrants, or updating officers through the time of arrival with any information the citizens provide in as little time as possible.
Cleveland County transfers approximately 100 calls from Cleveland County Communication to KMPD and for police calls or to assist EMS or KMFD, and Gaston County Communications transfers 25 to calls. Shelby Police average less than 5 transfers per month.
Approximately 150 calls are transferred from KMPD 911 PSAP to Cleveland County for EMS and Kings Mountain Fire Department calls for service per month. While transferring these calls to neighboring agencies, the telecommunicator stays on the line to obtain information quickly and to send officers who are equipped with instruments such as AEDs and Narcan, to implement life-saving measures minutes before EMS or Fire First Responders arrival.
KMPD's 911 PSAP is also responsible to take after hour public works calls for City of Kings Mountain. The 911 PSAP answers all after hours utility calls, ensuring the citizens receive a live person and not an automated answering service or virtual receptionist. This ensures citizens get a person when calling for after-hours electric, gas, water, and street emergencies. These after-hours calls are routed to the correct utility and cut down on the response time of the after-hours utilities to the citizens. Radios are also monitored for all utility workers for their safety.
Kings Mountain Communications Telecommunicators also provide the Police Department with clerical skills. All NCIC entries are done in house at one of the 3 terminals. Entering Missing and Wanted persons, BOLO information for stolen cars, suspect vehicles are sent out to a minimum of a 50-mile radius to immediately notify neighboring jurisdictions to look out for the well-being of our citizens and their property. Amber and Silver alerts are done in compliance with SBI policy to ensure the safe return of our loved ones, and all other entries for guns, and other articles are maintained in the communications center.
Kings Mountain 911 received almost $80,000.00 in state funding for fiscal year 2023. The North Carolina 911 board makes funding decisions on each individual Primary PSAP. These monies are used to pay for the maintenance, upkeep, implementation of emerging technologies and replacement of equipment used in the call taking process. With each year monies trend up and down depending on spending and needs of the PSAP. Using the NC 911 Board planning tool the PSAP is forecasted a 5-year rolling average for Kings Mountain Police PSAP funding in the amount of $111,000.00. This is adjusted and accounted for with our 5-year Strategic Technology Plan.
Having a PSAP in Kings Mountain maintains continuity for the citizens and officers. It also ensures that citizens will get a live person who is in touch with the identity of the community, certified, skilled, and knowledgeable about the city and its geography. This helps to reduce dispatch time and response time in these emergencies.
The Primary PSAP means that citizens can visit the police department 24-hours a day to relay information in person to a dispatcher, rather than to someone over a phone in the department lobby.
Kings Mountain telecommunicators have passion for their work, and most were born, raised, and live in the city. The citizens they serve are their family, friends, and neighbors. Telecommunicators are servants at heart and want nothing more than to serve the citizens in their time of need, and to work with the officers to ensure that everyone goes home at the end of shift. The PSAP employs citizens of the city, offering generous salaries and benefits.
Having a PSAP in Kings Mountain also maintains continuity for the citizens and officers and ensures that the citizens of the Kings Mountain will get a live person who is in touch with the identity of the community, certified, skilled, and knowledgeable about the city and its geography. This helps to reduce dispatch time and response time in these emergencies.
Housing the PSAP at Kings Mountain Police Department is an asset to the city and the citizens for the safety and protection over lives and property. City of Kings Mountain is fortunate to be operating its own Primary PSAP. Having local telecommunications with highly trained and skilled professional ensures that the citizens get an employee within the city, other than an outside agency, providing them with the quality of service they expect and deserve in the quickest time possible.


















































